Last updated: 5 October 2026
This privacy policy explains how we collect, use and protect personal information when you visit familylawyersglasgow.com. We take your privacy seriously, and we know that anyone looking into a family law matter may be dealing with something very personal. Please read this policy carefully.
Who we are
Family Lawyers Glasgow, Clarity Simplicity and Simplicity Legal are trading names of Clarity Simplicity Ltd, a company registered in Scotland (company number SC380001) with its registered office at 34 Woodlands Road, Glasgow, G3 6UR.
Clarity Simplicity Ltd is the “controller” of the personal information described in this policy. This means we decide how and why your personal information is used. In this policy, “we”, “us” and “our” mean Clarity Simplicity Ltd.
What this policy covers
This policy covers personal information we collect through this website and when you get in touch with us after visiting it.
- Our enquiry and appointment booking form is hosted on our Simplicity Legal website. Information you enter there is handled under the Simplicity Legal Website Privacy Policy and Cookies Notice.
- If you instruct us and become a client, our Client Privacy Notice explains how we handle the information we hold about you and your case.
The information we collect
When you browse this website
We and the service providers we use automatically collect technical and usage information, such as your IP address, browser and device type, the pages you visit, how long you spend on them, how you arrived at the website (for example from a search engine or an advert) and the actions you take, such as clicking on our contact links. Some of this information is collected using cookies and similar technologies, which are explained below.
When you contact us
If you call, email or message us, or send an enquiry, we will collect the information you choose to give us. This usually includes your name, contact details, your preferred time for a call and a summary of your situation.
Because of the nature of family law, an enquiry may include sensitive details about you or other people, such as children, a partner or former partner, health, relationships or family circumstances. Some of this is “special category” information under data protection law. Please only share what you are comfortable sharing at the enquiry stage. We will only use it to respond to your enquiry and, if you instruct us, to advise and act for you.
How we use your information and our legal reasons
Data protection law requires us to have a lawful basis for each way we use personal information. We rely on the following:
| What we use it for | Lawful basis |
|---|---|
| Responding to your enquiry and arranging an appointment | Taking steps at your request before entering into a contract, and our legitimate interests in responding to people who contact us |
| Running, securing and maintaining the website, and preventing misuse | Our legitimate interests in operating a safe and reliable website |
| Measuring how the website is used so we can improve it | Your consent where cookies or similar technologies require it, otherwise our legitimate interests |
| Measuring the results of our online advertising | Your consent where cookies or similar technologies require it, otherwise our legitimate interests |
| Meeting our legal, regulatory and professional obligations as a firm of solicitors, including conflict checks and anti-money laundering checks if you instruct us | Legal obligation |
Where we use special category information, we do so because it is necessary to establish, exercise or defend legal claims, or with your explicit consent.
We do not sell your personal information, and we do not use it to make decisions about you by automated means.
Cookies and similar technologies
Cookies are small text files placed on your device when you visit a website. Similar technologies, such as tracking scripts and pixels, collect information in a comparable way. This website uses the following:
| Type | Provider | Purpose |
|---|---|---|
| Strictly necessary | Cloudflare, our website platform | Delivering the website securely, protecting it from malicious traffic and keeping it working properly |
| Analytics | Google Analytics (cookies such as _ga and _ga_*, which normally last up to two years) | Understanding how visitors use the website so we can improve it |
| Analytics | Ahrefs Web Analytics, Rybbit and VisitorTracking | Measuring website traffic, visitor behaviour and enquiries generated by the website |
| Advertising | Google Ads, managed through Google Tag Manager (cookies such as _gcl_au, which normally lasts around 90 days) | Measuring how well our adverts work and showing relevant adverts to people who have visited the website |
| Embedded content | YouTube and Google Maps | Showing videos and maps on our pages. These services may set their own cookies when you view or play the embedded content |
You can block or delete cookies through your browser settings. Most browsers also let you block third party cookies. If you block strictly necessary cookies, parts of the website may not work as intended. You can opt out of Google Analytics across all websites by installing the Google Analytics opt-out browser add-on, and you can manage how Google personalises adverts in your Google My Ad Center settings.
Who we share your information with
We only share personal information where it is necessary, and we expect everyone we share it with to keep it secure and confidential. This may include:
- service providers who help us run the website and our business, such as our website hosting provider, Cloudflare, email delivery services, and the analytics and advertising providers listed above
- professional advisers, such as our accountants, auditors and insurers
- regulators, courts, law enforcement agencies and other authorities, where the law requires or allows us to do so
International transfers
Some of our service providers, such as Google and Cloudflare, may process information outside the UK, including in the United States. Where this happens, we rely on the protections that UK data protection law requires, such as UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or approved contractual safeguards such as the UK International Data Transfer Agreement or Addendum.
How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, or as long as the law or our professional obligations require. Website analytics data is kept in line with the retention settings of each tool. Enquiry information is kept in line with our data retention policy, which sets different periods for different types of information. You can ask us for a copy of it using the contact details below.
How we keep your information secure
We use appropriate technical and organisational measures to protect personal information, including encrypted (HTTPS) connections, access controls and security monitoring. No method of sending information over the internet is completely secure, so please think carefully about the information you send us by email or online.
Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information in certain circumstances
- ask us to restrict how we use your information in certain circumstances
- object to us using your information where we rely on our legitimate interests
- ask us to transfer information you have given us to another organisation in certain circumstances
- withdraw your consent at any time, where we rely on consent
Some of these rights are subject to exceptions. For example, we may need to keep certain information to meet our legal and professional obligations. You do not usually have to pay a fee to exercise your rights, and we will normally respond within one month.
Links to other websites
This website contains links to other websites, including our Simplicity Legal website and our social media pages. Those websites have their own privacy policies, and we are not responsible for how they handle your information.
Changes to this policy
We may update this policy from time to time, for example when we change the tools we use on the website. The date at the top of this page shows when it was last updated.
Contact us
If you have any questions about this policy, or you would like to exercise any of your rights, please contact us:
- Email: [email protected]
- Phone: 0141 433 2626
- Post: Clarity Simplicity Ltd, 34 Woodlands Road, Glasgow, G3 6UR
If you are unhappy with how we have handled your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.